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Serving the World

A model of Germany's "craftsmanship"

Perfect service system

Zenit has a professional service team composed of international talent echelon, with a complete pre-sale, in-sale and after-sales service system, to provide customers with complete design solutions, such as workshop layout design schemes, personnel training, concrete transportation solutions and durable molds, etc., to give customers the most professional services.

Imported from Germany

Lifetime Service

Cloud Platform Remote Diagnosis

400 Service Hotline

Pre-sale service

Pre-sales service is the professional service provided by Zenit to customers before the equipment enters the site, including:
1. Help with site planning, solve technical problems and assist in configuration consultation;
2. Help formulate a suitable machine and equipment purchase plan for customers, and give suggestions on layout design plans according to the site;
3. Help with revenue analysis;

In-sale service

The company's in-sale services include on-time delivery, on-site installation and commissioning personnel training, etc., to achieve the smooth production of equipment, including:
1. The full set of equipment imported from Germany, designed in strict accordance with Germany technology, engineered and assembled;
2. After the technical agreement/purchase contract is signed, the company will submit the design, manufacturing, assembly, installation and other standard lists of the contract equipment to the customer for confirmation;
3. Appoint senior engineers to come to install and debug;
4. Carry out on-site training operation technology for customer staff, and train mechanical and electrical maintenance personnel for users who come to the company free of charge;
5. According to the specific situation, recommend relevant standardized and personalized product molds or accessories for customers;

After-sales service

Zenit provides customers with a full range of after-sales services, including:
1. Ensure the timely supply of parts and accessories, strictly implement three guarantees, one-year free warranty and lifelong after-sales service for product quality;
2. "Cloud platform system" service: the machine can be remotely connected to the cloud platform diagnosis center, and the company's senior engineers will conduct remote diagnosis and remote maintenance;
3. 24-hour service commitment: In order to provide our customers with better quality service and technical support, the company's 400 service hotline is open 24 hours a day to provide services for customers;
4. One machine and one file management: the company establishes an equipment management file for each machine, details and whole, and service always;
5. Frequent customer return visits: The company has developed a customer return visit system, carefully listens to the suggestions and opinions of each customer, and understands the operation of each equipment through return visits, so that each equipment is in the best condition;

INTELLIGENT CLOUD SERVICE SYSTEM

Intelligent equipment cloud service platform - remote diagnosis and maintenance

Quangong intelligent equipment cloud service platform is an intelligent service platform that uses cloud technology, data protocol communication technology, mobile Internet technology, equipment modeling, artificial intelligence, fuzzy neurons, big data and other technologies to collect enterprise intelligent equipment operation data and user usage habit data, realize online monitoring, remote upgrade, remote fault prediction and diagnosis, equipment health status evaluation, and generate equipment operation and application status reports.
At the end of 2016, the technology won the national patent.
1. Advanced industrial Ethernet is used to realize remote control and operation, which is convenient for system fault diagnosis and equipment maintenance;
2. Through the "intelligent equipment cloud service platform", engineers can directly control and maintain the problem through remote control, so that the problem can be solved in a very short time;
3. Collect equipment data and customer usage habit data, and establish customer big data;
4. The system can conduct various statistical analysis on the operation of all brick machine machinery and equipment sold to users, and provide customers with suggestions according to the analyzed data.